10 Reasons To Talk To Clients During Busy Season
Author: Lee Eisenstaedt, Accounting Today – November 2010.The best time to be listening to your clients is when they are using your services. For 10 reasons you should make this a priority during January through April, read this article.
AccelerAction’s survey of Kansas City professional services firms
Author: L Harris, February 2010L. Harris’ national survey of 2010 growth prospects for accounting firms was highlighted in a February 2010 press release that reported AccelerAction’s survey results of professional services firms in Kansas City.
Is your firm doing extra client work for nothing?
Accounting Today article on client retention
Author: Lee Eisenstaedt, Accounting Today - April 2010How to listen to clients.
Client Satisfaction vs Client Loyalty: The Power in Understanding the Difference
Author: Lee EisenstaedtClient Service Plans — Part II
Author: July 2011 issue of Accounting Today.The follow-up article on selecting the right clients for the client service plan process.
Getting More Client Feedback: Tips to Improve Your Response Rates
Author:Tips for Improving Response Rates
10 reasons to talk to your clients from January to April.
The importance of building more business with your existing clients.
Preparing Client Service Plans
Author: Tom Siders and Jeff Johnson, May 2011 issue of Accounting TodayThe benefits of preparing client service plans and the key steps in preparing them are covered in this article.
Strategies: Understanding Client Loyalty
Author: Lee Eisenstaedt, Strategies - January 2010Understanding client loyalty featured in the January 2010 issue of Strategies.
When a client leaves or you lose a proposal to a competitor, what do you do?