The best time to be listening to your clients is when they are using your services. For 10 reasons you should make this a priority during January through April, read this article.
L. Harris’ national survey of 2010 growth prospects for accounting firms was highlighted in a February 2010 press release that reported AccelerAction’s survey results of professional services firms in Kansas City.
Is your firm doing extra client work for nothing?
How to listen to clients.
The follow-up article on selecting the right clients for the client service plan process.
Tips for Improving Response Rates
10 reasons to talk to your clients from January to April.
The importance of building more business with your existing clients.
The benefits of preparing client service plans and the key steps in preparing them are covered in this article.
Understanding client loyalty featured in the January 2010 issue of Strategies.
When a client leaves or you lose a proposal to a competitor, what do you do?